Important Note: This Privacy Policy applies to all users of the luck99 platform, including the luck99.run website and our official mobile app. By registering or using our services, you agree to the terms outlined in this document.
1 Information We Collect
Luck99 collects several types of personal information to ensure a safe, smooth, and satisfying user experience. We only collect information that is genuinely necessary for the purposes stated in this policy.
Information you provide directly:
- Registration information: Full name, email address, phone number, date of birth, and the password you create.
- KYC Information: A copy of your MyKad or passport, along with proof of address documents such as a utility bill or recent bank statement.
- Financial information: Bank account number and e-wallet details used for deposit and withdrawal transactions.
- Communications: Records of conversations with our customer support team via Live Chat or email.
Information collected automatically:
- Technical data: IP address, device type, operating system, browser version, and screen resolution.
- Usage data: Pages visited, time spent, games played, and in-platform actions.
- Location data: General location information based on IP address for regional compliance verification purposes.
Personal Data
Financial Data
Technical Data
Location Data
Communication Data
2 How We Use Your Data
Every piece of data we collect has a clear and legitimate purpose. luck99 does not use your data for any purpose beyond what is stated below without obtaining your consent first:
- Account management: Creating and maintaining your account, processing secure logins, and managing your profile settings.
- Transaction processing: Verifying and securely processing deposits and withdrawals through your chosen payment method.
- Identity verification: Conducting required KYC checks to ensure account security and platform compliance.
- Customer support: Responding to enquiries, resolving complaints, and providing the technical support you need.
- Platform improvement: Analysing usage patterns to improve the interface, performance, and game content offered.
- Security and fraud prevention: Detecting unusual activity, preventing unauthorised access, and protecting the integrity of the platform.
- Legal compliance: Meeting legal obligations including anti-money laundering (AML) requirements and mandatory financial reporting.
- Marketing communications: Sending promotional information, bonuses, and special offers — only to members who have consented to receive such communications.
Our Guarantee: luck99 does not use your personal data to make automated decisions that could negatively affect you without human review. Any account-related decisions will involve an assessment by our team.
3 Sharing Information with Third Parties
Luck99 does not sell or rent your personal data to any third party for marketing purposes. However, in the course of operating the platform, we may share certain information with the following parties in limited and controlled circumstances:
- Payment service providers: Financial institutions, e-wallet providers, and payment processors required to complete your transactions. They receive only the minimum necessary information.
- Game providers: Game software providers that supply content on the luck99 platform may receive anonymized usage data for technical improvement purposes.
- Cloud services and infrastructure: Technical infrastructure providers that help us operate the platform securely and reliably, subject to strict confidentiality agreements.
- Relevant authorities: luck99 will disclose information to legal authorities or regulators when required by a court order or applicable law.
Important: All third parties we work with are required to comply with data protection standards no less stringent than those we apply ourselves. Every data sharing arrangement is subject to a binding data protection agreement.
4 Data Security Measures
Luck99 continuously invests in the latest technology and processes to ensure members' personal data is protected at every stage — whether in transit, during processing, or in storage.
Key security measures we implement include:
- 256-bit SSL encryption: All communications between your device and luck99's servers are encrypted using the latest TLS 1.3 protocol to prevent data interception.
- Two-factor authentication (2FA): Members can enable 2FA for an extra layer of security during login, especially when accessing from a new device or location.
- 24/7 Monitoring: Our IT security team continuously monitors systems around the clock to detect and respond to any threats or suspicious activity.
- Role-based access control: Only staff who require access to specific data to perform their duties are permitted to do so, with a full audit trail maintained.
- Regular penetration testing: luck99 conducts regular security audits by independent experts to identify and patch any vulnerabilities before they can be exploited.
- Automatic data backup: Data is automatically backed up to a secure, separate location to ensure prompt recovery in the event of any technical incident.
While we take all reasonable steps to protect your data, no security system in the world can be guaranteed 100% secure. We encourage you to play your part by using a strong password and never sharing your login credentials with anyone.
5 Data Retention Period
Luck99 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law.
- Active account data: Retained for the duration your account remains active and for at least 5 years after account closure, to meet financial record-keeping and legal requirements.
- Transaction records: Retained for a minimum of 7 years after each transaction, in line with Malaysia's financial and tax regulatory requirements.
- Support communication data: Customer support conversation records are retained for 2 years for reference and service improvement purposes.
- Marketing data: If you withdraw your consent to receive marketing communications, the relevant data will be removed from our marketing list within 30 business days.
- Technical log data: System access logs and technical data are retained for 90 days before being automatically deleted.
Once the retention period has ended, your personal data will be securely deleted or anonymized so that it can no longer be associated with you.
6 Your Rights as a User
As a luck99 member, you have the following rights regarding your personal data. luck99 is committed to making it easy for you to exercise these rights without unnecessary obstacles:
Right of Access
You may request a copy of all personal data we hold about you at any time.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete data in our records.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another platform.
Right to Restriction of Processing
You may request that we restrict the processing of your data under certain circumstances as defined by law.
How to Exercise Your Rights: To exercise any of the above rights, please contact the luck99 customer support team via Live Chat on the platform or send us an email. We will process your request within 14 business days.
7 Cookies and Tracking Technologies
Luck99 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as maintaining your login session and remembering your preference settings. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how you use the platform — most frequently visited pages and error messages received — to help us improve the platform.
- Functional Cookies: Enables the platform to remember your preferences such as language and display settings to deliver a more personalised experience.
- Analytics Cookies: Used to understand aggregated, anonymised platform usage patterns for continuous improvement purposes.
You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality and your experience on the luck99 platform.
8 Children's Privacy
Luck99 is an online wagering platform designed exclusively for adults aged 18 and above. We take the protection of minors very seriously.
Strict Policy: luck99 does not intentionally collect, process, or store any personal information from individuals under the age of 18. Should we discover that a minor's information has been inadvertently collected, we will take immediate action to delete that information and close the relevant account.
If you believe that someone under the age of 18 has registered an account on our platform, please contact our support team immediately so that corrective action can be taken without delay.
9 Changes to the Privacy Policy
Luck99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements.
- The latest version of the Privacy Policy is always available on this page with the last updated date clearly stated.
- For significant changes, we will notify you via an in-platform notification or your registered email at least 14 days before the changes take effect.
- Continued use of the luck99 platform after any changes are published will be considered your acceptance of the updated Privacy Policy.
- If you do not agree with the changes made, you have the right to close your account and request data deletion in accordance with the procedure outlined in Section 6.
10 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us.
- Live Chat: The fastest method — available 24/7 directly on the luck99 platform.
- Email: [email protected] — we aim to respond within 24 business hours.
- Response Time: Privacy and data rights requests are processed within 14 business days from the date of receipt.
We're Here to Help: The dedicated luck99 support team is ready to assist you with any privacy-related enquiries. Your satisfaction and security are our top priority at all times.